Computers are became part of daily life. We use computers for various reasons like for creating document, presentation etc. Internet is widely used to send and receive email, chatting, searching information etc. Computers give trouble after using them certain period of time. Days are gone when users takes their defective computer to geek shop for repairing. The latest buzz is ‘Remote Technical Support’
What is Remote Technical Support?
Geek can fix computer issues related to software like errors, slow PC, application installation, configuration of email client remotely by accessing customer computer. There are various screens sharing software available in market such as logmein, through which tech access user’s computer. It’s possible only if customer PC is connected to internet. Technician will give access code and link to customer via live chat, phone or email.
Once customer visit link and enter code given by the tech, remote access connections established. Now, Tech able to troubleshoot computer and customer can view all the steps taken by the tech; they can even discuss the issue via live chat. Tech fixes issues in less time without much customer’s interactions. Remote access is temporary; customer can terminate connection during support at anytime, if he/she wishes.
Therefore, remote tech support is the easy way out for users to fix their issues without taking computer to the repairing shop.
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